Privacy Policy
Effective Date: 01/09/2025
INTELLO Solutions SPC LLC (“INTELLO,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use INTELLO Chat, our official Meta Verified WhatsApp Business web solution.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you use INTELLO Chat, we may collect:
Account Information – Name, company details, email address, phone number, billing details, and login credentials.
Communication Data – Messages, chat history, attachments, and media exchanged through WhatsApp Business API.
Technical Data – IP address, browser type, device information, log files, and usage statistics.
Payment Data – Subscription details, invoices, and payment confirmations (processed securely through our payment partners).
2. How We Use Your Information
We use your information to:
Provide, operate, and maintain INTELLO Chat services.
Enable secure and reliable communication through Meta Verified WhatsApp Business API.
Manage subscriptions, billing, and account administration.
Improve user experience, features, and service performance.
Offer technical support and respond to inquiries.
Comply with applicable legal, regulatory, and contractual obligations.
3. Sharing and Disclosure
We do not sell or rent your data to third parties. We may share information with:
Meta (WhatsApp Business API provider) – As required for delivering verified WhatsApp services.
Trusted Service Providers – For hosting, payment processing, analytics, and customer support.
Legal Authorities – If required by law, regulation, or legal process.
All third-party providers are bound by strict data protection obligations.
4. Data Retention
We retain your data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Chat records are retained in accordance with your subscription plan and Meta policies.
5. Data Security
We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you.
Request corrections or updates.
Request deletion of your data (subject to legal obligations).
Restrict or object to certain data processing.
Request a copy of your data in portable format.
To exercise your rights, contact us at privacy@intello.ae
.
7. Cookies and Tracking
Our website and platform may use cookies and similar technologies to enhance your browsing experience, analyze usage, and improve services. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those external sites and encourage you to review their policies.
9. Children’s Privacy
INTELLO Chat is designed for businesses and is not intended for children under 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
INTELLO Solutions SPC LLC
📍 Abu Dhabi, United Arab Emirates