Privacy Policy

Privacy Policy Last Update: 01/10/2025 INTELLO Solutions L.L.C – O.P.C (“INTELLO,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, and safeguard information when you use INTELLO CHAT, our cloud-based SaaS platform built on Meta’s official WhatsApp Cloud API. By accessing or using our services, you agree to this Privacy Policy. 1. Scope of This Policy This Privacy Policy applies to: Businesses using INTELLO CHAT (“Clients”) Visitors to our website Platform account users INTELLO acts as: A Data Controller for account, billing, and website-related data A Data Processor for message data processed on behalf of Clients Clients remain the data controllers of their own customer communications. 2. Information We Collect A. Account Information Name Company details Email address Phone number Billing information Login credentials B. Communication Data Message content Chat history Attachments and media WhatsApp Business metadata Message transmission occurs via Meta’s infrastructure. C. Technical Data IP address Browser type Device information Log files Usage statistics D. Payment Data Subscription and billing information processed securely through authorized payment providers. 3. How We Use Information We process data to: Provide and maintain INTELLO CHAT services Enable onboarding through Meta Embedded Signup Facilitate messaging infrastructure Manage subscriptions and billing Improve service functionality Provide technical support Comply with legal obligations INTELLO does not use Client message data for its own marketing purposes. 4. Sharing and Disclosure We do not sell personal data. We may share information with: Meta Platforms, Inc. (as required for WhatsApp Cloud API functionality) Hosting providers Payment processors Analytics providers Legal authorities where required by law All service providers operate under contractual data protection obligations. 5. Data Retention We retain data only as long as necessary to: Provide services Comply with legal obligations Resolve disputes Enforce agreements Chat retention periods may depend on Client configuration and Meta platform policies. 6. International Data Transfers As a cloud-based service, data may be processed in jurisdictions outside your country. Where required, we implement appropriate safeguards to ensure data protection compliance. 7. Data Security We implement technical and organizational measures to protect data, including: Secure cloud hosting Encrypted transmission Role-based access controls Audit logging No system is completely secure, but we continuously improve safeguards. 8. Your Rights Depending on applicable law, you may have rights to: Access personal data Correct inaccuracies Request deletion (subject to legal obligations) Restrict processing Request portability Requests may be submitted to: privacy@intello.ae 9. Cookies and Tracking We use cookies and similar technologies to: Improve user experience Analyze usage Enhance performance You may control cookies via browser settings. 10. Third-Party Links Our platform may link to third-party websites. We are not responsible for their privacy practices. 11. Children’s Privacy INTELLO CHAT is intended for business use only and is not directed at individuals under 18 years of age. 12. Changes to This Policy We may update this Privacy Policy periodically. Updates will be reflected by a revised Effective Date. 13. Contact Information INTELLO Solutions L.L.C – O.P.C Abu Dhabi, United Arab Emirates 📧 privacy@intello.ae 🌐 https://intello.ae